Refund policy

REFUND POLICY

1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Return Process
To start a return, you can contact us at rddeidwai@outlook.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, and hazardous materials or gases. Please get in touch if you have questions or concerns about your specific item.

5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Contact Support
If more than 15 business days have passed since we approved your return, please contact us:
- Support Email: rddeidwai@outlook.com
- Website: ittechfix.shop