Shipping policy
Shipping Policy
1. Order Processing
- Processing Time: All orders will be processed within 1-3 business days.
- Exceptions: No shipping or delivery on weekends and public holidays.
- Delays: For large orders, we will notify you of any minor delays via email.
2. Shipping Costs and Delivery
- Free Shipping: Standard shipping
- Delivery Time: Standard delivery time is typically 7-15 business days, depending on your destination.
- Exceptions: Local customs clearance procedures or inclement weather may extend delivery time.
3. Tracking Information
- Confirmation: We will send a shipping confirmation email immediately after your order leaves our warehouse.
- Activation: The tracking number will be activated and available for tracking within 24-48 hours of shipment.
- Tracking Method: You will receive a direct tracking link in the confirmation email.
4. Customs and Taxes
- Policy: Customers are responsible for any customs duties, import taxes, or other charges that may arise from their order.
- Exceptions: ittechfix.shop does not charge any customs duties or destination taxes at checkout.
5. Package Damage and Loss
- Liability: ittechfix.shop is not responsible for goods damaged or lost during transit.
- Claims: If your package is damaged upon delivery, please contact the carrier directly to file a formal claim.
6. Address Issues
- Accuracy: Buyers are responsible for providing accurate and complete shipping address information.
- Reasons for Failure: If a package cannot be delivered due to an incorrect address, we will not issue a refund or resend the package.
7. Contact Customer Service
If you have any questions about the shipping status, please contact us through the following methods:
- Customer Service Email: rddeidwai@outlook.com
- Website: ittechfix.shop